Article 1 — Purpose

These Terms of Use (hereinafter "ToU") govern access to and use of the Castizen platform (hereinafter "the Platform"), published by CAPTISIA SARL AU (ICE: 003105154000076 — RC: 8395), with registered office at Quartier Othmane, Rue Bathae, Magasin N°179, Bouznika, Morocco.

The Platform acts as a technical intermediary connecting Talents (actors, models, extras, photo models artists…) with professional B2B Clients (agencies, production companies, advertisers…) wishing to book their services.

Any registration or use of the Platform implies full, complete and unreserved acceptance of these Terms of Use.

Article 2 — Registration, KYC and Minors

Registration is open to any adult natural person (Talent) or legal entity (Client).

When creating an account, the user commits to providing accurate, up-to-date and complete information.

To ensure the security and legal validity of contracts, Talents are subject to an identity verification process (KYC) requiring the submission of a valid identity document before full activation of their profile to accept missions.

Registration of Minors:

Registration of a minor Talent (under 18 years old) is only possible under the responsibility of their legal guardian (parent or tutor). The legal guardian must create the account, provide parental authorization, and submit the identity documents of both the minor and the guardian as part of the enhanced KYC process. The guardian is fully responsible for commitments made on behalf of the minor on the Platform.

Publication of the minor's profile: when the legal guardian registers a minor on the Platform, they expressly agree that the minor's profile is published on Castizen's public catalogue. It is therefore viewable by anyone looking for children for a casting, including without an account. This agreement is collected through a dedicated checkbox at registration and kept together with its date. The guardian may at any time request the removal of the profile from the public catalogue or the deletion of the account.

The Platform reserves the right to suspend or delete any account containing fraudulent, offensive or immoral information, or refusing to undergo identity verification.

Article 3 — Booking Process and Contract

The Client browses Talent profiles, adds them to the cart and submits an availability request specifying project details (dates, location, description, image rights usage).

Each Talent receives the request and is free to accept or decline it.

Contract formation:

The booking confirmation through Client payment and Talent acceptance automatically generates a Service Contract directly and exclusively binding both parties.

Electronic signature:

In accordance with Moroccan Law No. 53-05 on the electronic exchange of legal data, the acceptance and payment click on the Platform constitutes an electronic signature with the same evidentiary value as a handwritten signature.

Call sheet and multi-day coordination:

After payment validation, the Client fills in a call sheet containing the logistics information for the first shooting day: location, call time, on-site contact, and any documents (script, scenario).

For bookings with multiple shooting days, coordinating locations, schedules, and logistics for subsequent days is the sole responsibility of the Client and the Talent, who must communicate directly via the Platform messaging. Castizen cannot be held liable for any communication failure between the parties regarding the organization of shooting days beyond the first day.

Article 3 bis — Allowances, Logistics and Talent Safety

To guarantee dignified and safe working conditions, Castizen frames the Client's (Production's) logistical coverage of the Talents.

Catering:

The Client covers the Talent's catering during each shoot day, including when the shoot takes place in the Talent's city of residence. This obligation is systematic.

Transport and accommodation (out-of-city shoot):

When the Talent is engaged outside their city of residence, the Client covers their transport and accommodation. The Client declares this coverage when sending the request; this declaration is mandatory and conditions the booking. Details appear in the service contract.

Late return — non-negotiable safety rule:

If the shoot ends after the threshold time set by the Platform (22:00 by default), the Client must organize and cover the Talent's return home, including within their own city. This safety clause cannot be waived by any party.

On-set agent (optional Castizen service):

The Client may request the presence of a Castizen on-set agent, an employee of the Platform, responsible for coordinating and supervising the Talents on the shoot day (reception, catering, safety, return). This service is subject to a fixed rate per city and per day, with no commission, indicated to the Client before validation. The assignment of the agent is the Platform's responsibility.

Article 4 — Pricing, Payment and Escrow

The displayed rates (fees and image rights) are expressed in Moroccan Dirhams (MAD).

As remuneration for its matchmaking and security service, Castizen charges a service commission on each transaction. The total amount, including this commission, is transparently displayed before order confirmation.

Payment is made through the means available on the Platform (e.g., bank transfer with upload of payment proof).

Escrow:

Funds are held by Castizen and are only released to the Talent upon completion of the service, after deduction of the commission, subject to the absence of dispute. No cash transactions are permitted.

Article 5 — Prohibition of Circumvention (Strict Rule)

It is strictly prohibited for a Client and a Talent connected through Castizen to finalize a service, conclude a contract or make a payment outside the Platform in order to circumvent the service commission.

Any proven circumvention attempt (sharing direct contact details before booking, external invoicing for a project initiated on the platform) will result in immediate and permanent suspension of the concerned accounts and may lead to legal proceedings to recover lost revenue.

Article 6 — Cancellation and No-Show

The Platform applies a strict policy in case of cancellation:

Cancellation by the Client:

More than 48 hours before the service: full credit (usable on a future booking), minus any administrative fees. The Talent receives no payment.
Between 24 and 48 hours: 50% credit for the Client; 50% paid to the Talent.
Less than 24 hours: 25% credit for the Client; 75% paid to the Talent as compensation.

Cancellation by the Talent:

More than 48 hours before the service: no financial penalty, 1 strike, the Client is fully refunded.
Between 24 and 48 hours: 20% penalty, 2 strikes, SOS replacement activated. The Client is fully refunded.
Less than 24 hours / No-Show: 100% penalty, 3 strikes triggering immediate profile suspension. The Client is fully refunded.

Strike System (Talent):

1 strike: warning.
2 cumulative strikes: loss of studio verification badge.
3 or more cumulative strikes: automatic account suspension and platform ban.

Credit / Voucher (Credit Note):

The credit issued to the Client following a cancellation is issued as a Credit Note. This amount is refunded by bank transfer to the account used for the initial payment, within 14 business days. In case of card payment, the refund is made to the same card.

Client No-Show:

If the Client's team does not show up on the shooting day, the full service amount remains due (100%). No refund will be issued.

Talent No-Show:

If the Talent fails to show up without force majeure justification (no validated GPS Check-in), their account will be suspended or banned from the Platform. The Client will be fully refunded by Castizen, or offered an emergency replacement. The Client retains the right to use the Service Contract to hold the defaulting Talent civilly liable.

Force Majeure:

In case of duly justified force majeure (natural disaster, emergency hospitalization, death of a close relative, administrative ban), penalties and strikes may be waived at Castizen's discretion after review of supporting documents.

Article 7 — Responsibilities, Insurance & Protection of Minors

Intermediary role:

Castizen acts exclusively as a technical and billing intermediary. Castizen cannot be held responsible for the artistic quality of services, nor for any delays.

Safety and Insurance (Client Obligation):

Upon the Talent's arrival at the filming location, the Client assumes full responsibility for their direction, health and safety. The Client expressly declares having subscribed to a Production Civil Liability (RC) Insurance covering all risks of bodily or material damage related to the Talents' presence on set. Castizen disclaims all liability in the event of an accident occurring during service execution.

Enhanced protection for minor Talents:

When a minor Talent participates in a service, the Client commits to complying with Moroccan legislation regarding child labor. The legal guardian must be present at the shooting location for the entire duration of the service involving the minor. The Client must ensure suitable working conditions (limited duration, mandatory breaks, secure environment). No violent, sexual, or degrading scenes may involve a minor Talent.

Article 8 — GPS Check-in and Presence Validation

To secure service execution and prevent disputes, the Platform has a GPS Check-in mechanism:

The Talent must perform a geolocated Check-in upon arrival at the shooting location, within a defined tolerance radius around the service address.
This Check-in constitutes timestamped and geolocated proof of presence, usable in case of dispute.
Failure to complete a validated GPS Check-in within the allotted time may be considered a No-Show, incurring the penalties set out in Article 6.
The Talent consents to the temporary collection of their geolocation data solely for the Check-in, in accordance with the Privacy Policy.

Article 9 — Personal Data Protection

In accordance with applicable Moroccan legislation on the protection of personal data:

The collected data (including identity documents for KYC) is processed by Castizen strictly for managing user accounts, securing payments and generating legal contracts.
The user has the right of access, rectification, objection and erasure of their data by contacting our support.
For more details, see our Privacy Policy.

Article 10 — Intellectual Property

The Platform's proprietary content (texts, logos, design, code, algorithms) is the exclusive property of Castizen. Any unauthorized reproduction is prohibited.

Photos, videos and information published by Talents on their profiles remain their property. By publishing them on Castizen, the user grants the Platform a free and non-exclusive license to display this content for promotion and matchmaking purposes.

Article 11 — Applicable Law and Disputes

These Terms of Use are governed and interpreted in accordance with Moroccan law.

In case of a dispute regarding service execution (e.g., delay, non-compliance), the Client has 24 hours after the service to open a dispute on the Platform. The Castizen team will intervene as a mediator to decide (refund or payment).

For any direct dispute with the Platform, the parties agree to seek an amicable resolution. Failing that, the commercial courts of Casablanca shall have sole jurisdiction.

For any questions regarding these TOU, please contact us at : contact@castizen.com

Terms of Use (ToU)