Frequently asked questions

Yes, registration is 100% free for talents and clients. You can create your account and browse the platform at no cost.

A Talent account lets you create a professional profile, upload a photo/video book and receive casting proposals. A Client account lets you search and book talents for your projects.

Log in, go to "My space" and click the "Profile" tab. You can edit your information, photos, skills and availability at any time.

KYC (Know Your Customer) is a mandatory identity verification to receive payments. You must provide a photo of your ID card (front/back) and accept the conditions.

Verification is generally processed within 24 to 48 hours. You will receive a notification once your identity is validated.

The Studio Verified badge is obtained through the Studio Pack (1000 MAD). It includes a professional studio photo shoot, image retouching and upload to your profile.

The final rate is calculated from the talent's daily base price, multiplied by factors: usage type, territory, exploitation duration, exclusivity, and urgency.

Tiers reflect the talent's experience on Castizen. Beginner: new. Confirmed: 3+ missions. Expert: 10+ missions, verified.

Castizen charges a commission on each transaction. This percentage covers escrow management, automatic contract generation and mission follow-up.

Immediately available talents (same day) can be booked with an urgency surcharge. This multiplier compensates for the talent's flexibility.

The client deposits funds before shooting. The money is held in escrow by Castizen. Once the mission is completed and validated, payment is released to the talent.

The talent is paid automatically once the mission is marked as completed. The transfer is made to the talent's bank account within 24-48h.

Clients can pay by bank card or bank transfer via an automatically generated Proforma invoice.

If a talent cancels after acceptance, penalties apply based on timing: comfortable (48h+) = light, late (< 48h) = moderate, same-day = maximum + strike.

The client can cancel a booking. The closer the cancellation is to the mission date, the higher the fees retained to compensate the talent.

In case of a problem (no-show, inappropriate behavior, etc.), you can open a dispute from the booking page. The Castizen team reviews the evidence and decides within 48h.